Zásady pro doručování
PROCESSING TIME
All orders are processed within 24 hours on business days (Monday to Friday). An order placed on a weekend or a public holiday is processed on the next business day. You will receive a confirmation email with your tracking number once your order has shipped.
DELIVERY TIMES
Tracked delivery takes, in total from the day you place your order (processing included):
- United States, Canada, United Kingdom, Ireland, Australia and New Zealand: 7 to 14 business days
- Europe: 7 to 15 business days (Iceland and Malta: 10 to 25 business days)
- Mexico: 10 to 20 business days
Delivery times are estimates and may vary due to customs clearance or carrier delays.
SHIPPING RATES
Free tracked shipping on orders of USD 75 or more to the United States, Mexico, Australia and New Zealand, £59 or more to the United Kingdom, €69 or more to Europe, and CA$100 or more to Canada (amounts converted to your local currency at checkout where applicable). Below these amounts, a flat tracked shipping rate applies, shown at checkout. Optional Priority Insured Shipping (loss protection) is also available at checkout.
ORDER TRACKING
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 3 to 5 business days for tracking information to update. International packages may show no movement for several days when passing through customs, this is completely normal.
CUSTOMS AND DUTIES
Atlas ships internationally. Import duties or taxes may apply depending on your country and are the responsibility of the customer. Most orders under €150 within the European Union are not subject to additional duties.
LOST OR DELAYED ORDERS
If your order has not arrived within 30 days of your shipping confirmation email, contact us at contact@atlasmens.com and we will resolve the issue immediately.
About Atlas
Atlas is operated by Amethyst Ventures SASU, headquartered in France. Our pieces are produced by our manufacturing partners, checked by our fulfilment partner and shipped directly from their facilities to you.
By placing an order, you acknowledge that delivery times reflect international shipping. Our customer service team based in France handles all questions, returns, and refund requests at contact@atlasmens.com.