You'll receive a tracking link by email within 1 to 3 business days of placing your order.

Tracking shows no updates for several days

This can happen with international shipments: packages sometimes pause at customs for a few days without any visible movement. Every order is shipped with tracking, so you can follow your parcel at any time.

If your parcel has not arrived and your tracking is not moving, contact us at contact@atlasmens.com and we'll resolve it immediately.

Your order is processed within 24 hours on business days, then shipped with tracking.

Customs clearance or carrier delays can occasionally slow a parcel down. You'll receive a tracking link by email within 1 to 3 business days of your order being placed.

It depends on your country. Customs duties and import taxes are determined by your local authorities and are the buyer's responsibility.

Most orders under €150 within the European Union are not subject to additional duties, but we recommend checking your country's import rules if you're unsure.

We ship to more than 30 countries, including the United States, United Kingdom, Canada, Australia, New Zealand, and across Europe.

Shipping costs and availability are calculated automatically at checkout based on your delivery address.

Every Atlas piece is covered for 1 year from the date of purchase against manufacturing defects.

What's covered

• Clasps or closures that fail under normal use
• Stones that fall out without impact or damage
• Chains that break at a link under normal wear
• Structural defects in the metal or finish

How to claim

Email contact@atlasmens.com with your order number and 3 to 4 clear photos of the issue. We review within 24 hours and ship your replacement within 48 hours of approval.

For full details, visit our Warranty page →

We're really sorry about that. Please contact us within 7 days of receiving your order.

Email contact@atlasmens.com with your order number and 3 to 4 clear photos of the damage. If the outer packaging was also damaged, include a photo of that too.

We'll confirm and ship your replacement within 48 hours. No need to return anything.

Note: damage on arrival is handled separately from the 1-year manufacturer's warranty. Both result in a free replacement, they just have different reporting windows. See our Warranty page →

The 1-year warranty covers manufacturing defects. It does not cover the following.

• Accidental damage such as crushing, bending, or impact
• Loss or theft
• Normal surface wear and minor scratches over time
• Damage caused by chemicals including perfume, bleach, or chlorine

If you're unsure whether your situation is covered, email us with 3 to 4 photos and we'll assess it. We give the benefit of the doubt in ambiguous cases.

Full details on our Warranty page →

You have 30 days from the date of delivery to return your item for a full refund.

To start a return, email contact@atlasmens.com with your order number and the reason for your return. We'll send you the return address and instructions within 24 hours.

Return shipping is at your expense. Once we receive and inspect the item, your refund is processed within 5 business days.

EU customers: you have a legal right of withdrawal of 14 days. Our 30-day policy already exceeds this requirement.

To be eligible for a return, your item must meet the following conditions.

• Unworn and unused
• In its original Atlas packaging
• Returned within 30 days of delivery
• Accompanied by your order confirmation email

Items not eligible for return

• Items purchased at a discount of 30% or more
• Items showing signs of wear or alteration
• Gift cards

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund is processed to your original payment method within 5 business days.

Your bank or card provider may take additional time to post the credit. If more than 10 business days have passed since your refund was approved and you haven't seen it, contact us at contact@atlasmens.com.

Most Atlas pieces are stainless steel. Product pages list it as stainless steel, 316L stainless steel or titanium steel (a stainless steel alloy, not pure titanium). Many of our rings are tungsten carbide, one of the hardest metals used in jewelry. A few bracelets pair leather or natural stone beads with a steel clasp.

Silver-tone pieces are polished steel. Gold-tone and black pieces have a plated or PVD finish over the steel. Clear stones are cubic zirconia. Each product page lists the exact material and finish.

Stainless steel and tungsten resist rust and corrosion. Polished steel keeps its color, and it does not contain the copper that turns skin green with cheap brass jewelry.

Gold-tone and black pieces have a finish applied over the steel. It holds up to everyday wear, water included. Like any plated finish, it can wear gradually with friction over time.

We do not label our jewelry hypoallergenic or nickel-free. Stainless steel contains a small amount of nickel bound into the alloy. Most people wear steel every day without any reaction.

If you have a known nickel or metal allergy, please check with your doctor before buying. Each product page lists the exact material, and our team answers any question at contact@atlasmens.com.

Steel is low maintenance. A quick wipe with a soft dry cloth is all it takes to keep it looking its best.

• Avoid prolonged contact with perfume, cologne, or harsh chemicals such as bleach
• Shower, gym, pool or sea: keep it on. After the pool or the sea, a rinse in fresh water keeps the shine
• Store each piece separately in a soft pouch or box to prevent surface scratches

We process orders quickly. If you need to make a change, contact us within 2 hours of placing your order at contact@atlasmens.com.

After that window, the order has typically already entered fulfillment and can't be modified. If it's already shipped, you can return it once it arrives using our 30-day return policy.

Every order ships in protective packaging, tracked from our partner facility to your door.

Giving it as a present? Plan your own wrapping, or send our digital gift card, delivered instantly by email.

This usually happens when a bank flags an international transaction as a security check. Try a different card, or use Shop Pay, Apple Pay, or PayPal as alternatives.

If the issue continues, your bank's customer service team will be able to tell you exactly what's happening on their end.

Your piece ships in protective packaging. For a gift, you can add the Atlas Light Box (sold separately, jewelry not included) to your order. The invoice is not included inside the parcel, so the recipient won't see any pricing information.

Not sure of his size, or short on time? Our digital gift card is delivered instantly by email, with your message.

No. We never include a printed invoice or pricing information inside the parcel. The recipient will only see the piece and its packaging.

An order confirmation with the price is sent by email to the address used at checkout only.

For rings, wrap a thin strip of paper around your finger, mark where it overlaps, and measure the length in millimeters.

• US 7 = 54mm
• US 8 = 57mm
• US 9 = 60mm
• US 10 = 63mm
• US 11 = 65mm

For bracelets, measure your wrist and add 1 to 2 cm for a comfortable fit.

Measure in the evening when your fingers are slightly larger for the most accurate result.

For the full guide, visit our Size Guide →

After your order is delivered, write to contact@atlasmens.com to tell us how it went. We read every message.

Yes. Our store runs on Shopify, one of the most trusted e-commerce platforms in the world. All transactions are protected by SSL encryption and processed securely. We never store your payment information.

Atlas is operated by Amethyst Ventures (SIREN 100535186, VAT FR75100535186)

For our full legal information, visit our Legal Notice →

A few things to check before contacting us.

• Promo codes are case-sensitive, make sure there are no extra spaces
• Some codes apply only to full-price items and cannot be used on sale products
• Codes cannot be combined unless stated otherwise
• Check the expiry date of the code

If everything looks correct and it still doesn't work, contact us at contact@atlasmens.com with the code and a screenshot and we'll sort it out.

Atlas is a premium men's jewelry brand operated by Amethyst Ventures (SIREN 100535186, VAT FR75100535186), based in France.

We ship internationally and back every piece with a 1-year warranty. You can reach us anytime at contact@atlasmens.com.

For full legal information, visit our Legal Notice →