Warranty Policy
Every Atlas piece is covered for 1 year from the date of purchase against manufacturing defects. If something breaks because of how it was made, we replace it, free of charge.
In short: a clasp that fails, a stone that falls out, a link that breaks under normal wear. We replace it. Wear and accidents are not covered.
What is covered
- ✓Clasps, lobster clasps or closures that fail under normal use
- ✓Stones that fall out without impact or accidental damage
- ✓Chains that break at a link under normal wear
- ✓Structural defects in the metal or finish not caused by an accident
What is not covered
- ✕Accidental damage: crushing, bending or impact
- ✕Normal surface wear and minor scratches over time
- ✕Damage caused by chemicals such as perfume, bleach or chlorine
- ✕Loss or theft
How to make a claim
- 1Email us at contact@atlasmens.com with your order number and 3 to 4 clear photos of the defect.
- 2We review your claim within 24 hours.
- 3We ship your replacement within 48 hours of approval. No need to send the piece back.
Damaged on arrival?
Contact us within 7 days of delivery with photos. This is handled separately from the warranty, with the same commitment: we replace it within 48 hours of confirmation.
Fair use. Atlas monitors warranty and return patterns. Accounts showing atypical or excessive claim behavior, including repeated claims without photographic evidence, may have future claims reviewed more carefully or refused, in accordance with our Terms of Service.
Where it applies. This warranty applies to all purchases made on atlasmens.com, whatever your country of residence, and is in addition to any statutory rights provided by applicable local law.
